Support & FAQ

We hope that your experience with is as effortless as possible. However, we do acknowledge that questions may arise.
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Where is my order?
This is a question we frequently get asked and we put together a shipping guide here. Please note that customers are responsible for any customs and tax charges for their orders. 

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What is my tracking number?
Tracking will be available 4-6 days after your order is placed. Please reach out if you haven’t received your tracking number after 7 days by contacting support.
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Amendments and Cancellations
If you need to makes changes to your order you will need to contact us within 24 hours of placing the order.  
We Can Change:
    - Your delivery details
    - Your name
    - Your email
    - Your phone number
    - You must contact us within 24 hours.
    - We cannot cancel your order once it has already been shipped.  
    - You can view our full refund policy here.

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My Item Arrived Damaged
We ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.
If this happens to you, please reach out with:
    - Your order number
    - A picture of the damaged product
Once received, we'll be happy to send out another free of charge.
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Contact Us
If we still haven't managed to answer your question please feel free to contact us and we'll get back to within 24hrs :)